ADEUZA

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Interventions management is in the scope of Field Force Management and is covered by Movalys

With call taking, Movalys Intervention helps to understand customer context thanks to the search tool allowing the user to know installed part, customer sites, contracts and ongoing request.
 
Movalys Intervention improves call management by providing powerful search tools enabling to display in a few clicks the customer’s installations, sites, contracts and ongoing requests.
 
Interventions can therefore be planned immediately. Quick answer and associated quality of service guaranty a good image of the company to your customers.

Movalys Intervention makes easier any manipulation thanks to its ergonomic and intuitive interface.

With a single click, the planner can display the list of technicians according to their skills, assigned geographic areas, and distance to the intervention.
 
Then he can assign the intervention to the right technician.

He can also rely on the following assist functions: 

• The visualization of a technician tour in a map (*) to quickly evaluate the geographic distribution of his interventions, and modify the tour if need be. 

• The access to specific documents linked to the intervention to evaluate its possible complexity, choose the more capable technician and transmit the right information to him.

From their mobile Smartphone or device, the technicians can send back their reports, observations and work durations.

(*) Require a third cartographic solution compatible with Movalys

To respond to a high level of service quality to your customers, your technicians must be in permanent contact with the company. 

They also must be able to receive reliable, relevant, and exhaustive data from the scheduling team.
 
The cost and the quality of interventions as well as your capability to commit to Service Level Agreements is highly dependent on your ability to transfer information to and from technicians quickly and efficiently.

Furthermore information from the field must be treated with appropriate speed and accuracy in order to fulfill the intervention requirements.

Movalys Mobile is a mobile application enabling real-time information transfer between the scheduling team and the field technicians. In other word, Movalys Mobile enables mobile staff and office staff to keep in touch and transfer any kind of information on a real-time basis.

 

The technician is guided in his everyday life by the information available on his mobile device (smartphones, tablets, pocketPC, rugged devices) : roadmap, customer data, technical information, etc.. He has all the information required to perform te intervention and can transmit relevant information to the administrative and financial follow-up teams.

Movalys provides real-time and consolidated business intelligence reports and dashboards allowing
managers to access to steer the business activity and take the right decisions.

All provided data can be exported to a reporting tool by a simple click. 

Movalys also provides connectors to enable communication with other applications of the information system of the company, or with an external application